6 Reasons Why Work Is Making You Sick (And How to Fix It)

Addressing Healthcare Issues in the Workplace

In today’s business world, there are plenty of things to be sick about. Urgent deadlines (even when some aren’t urgent), constant interruptions (how many times do you need to hear about Steve’s weekend?!), way too many meetings, endless politics that waste precious energy that could be aimed at the actual work – not to mention […]

Are Your Company Policies Ruining Customer Service?

Creating a Culture of Excellence in Customer Service

If you look at companies who consistently provide excellent customer service, you almost always find that those companies create a culture that supports excellence in customer service. Makes sense, right? They don’t just train their employees in customer service skills. Their policies, culture, collaboration, work environment, schedules…it’s all centered around meeting the needs of the […]

7 Collaboration Technologies You Need In A ROWE

Tools and Strategies for Virtual Collaboration

As you may be aware, a Results-Only Work Environment is a place where all team members have the freedom to define how they manage their time and locations. ROWE is not telework, flex-time, or a “work from home” program. However, one of the by-products of a ROWE is that not everyone is always together in […]

How to Stop Writing Terrible Job Descriptions

Top 5 Terrible Things You Can Do In a Job Description

I got an email not that long ago from a woman applying for a Master’s degree level position. She wanted to show me the response she received from her application. What follows is the depressing tale of the terrible job description. After submitting her application, she received this in response as part of the job […]

Should Managers Trust Their Employees, or Spy on Them?

The Importance of Trust in the Workplace: A LinkedIn Debate

One of my followers on twitter (“Pete”) sent me a link the other day that blew me away. Well, it shouldn’t have surprised me, but somehow this stuff keeps surprising me anyway. Pete was engaged in a lively discussion on his LinkedIn group about this topic: “Should managers trust their employees?” Most of the managers […]

How to Define Your Ultimate Customer

Defining your Ultimate Goal and Customer

The idea of the “Ultimate Customer” is an important aspect of outcome-based goal setting and creating a performance-based work culture. I always ask leaders, “Do your employees know who their customer is? The answer isn’t always clear and the conversation turns to the specifics of just how an organization goes about defining who the ultimate customer is. This is simply one […]